Frequently Asked Questions
Can you explain your product range and upgrading?
Sure, we've devoted a whole page to it.
What programs do your plug-ins work in?
Adobe Elements, Photoshop, Paintshop Pro, Digital Image Suite, IrfanView and Ulead Photo Impact to name just a few. In fact any photo or image editing program that supports Photoshop-compatible plug-ins will run our plug-ins. This means you can use our plug-ins in free/cheap programs or expensive suites like Photoshop.
Currently our plug-ins are only available for PC users. That is, our plug-ins will only work in the Windows versions of the programs listed above. Please check back for Mac ones in the future.
Please note that we have only tested our plug-ins using Photoshop, Elements, Paint Shop Pro and IrfanView.
Do your plug-ins work on the Mac?
Unfortunately no. Despite the Mac's deserved reputation for multi-media, we cannot find good tools for creating plug-ins for the Mac. Whereas there are many such tools for Windows.
Will your plug-ins work with my specific software?
If your image-editing software is not listed above, we can send you a free test plug-in. If the test plug-in works in your system then so will our actual plug-ins. This way you can be sure our plug-ins will work for you before you have to spend any money. Simply e-mail us and ask for our test plug-in.
Do you support your plug-ins?
Yes we do. We provide installation and usage guides. We will also answer specific questions in these areas. We do not explain photo editing in general. If you have any questions feel free to e-mail us.
Who are the plug-ins best suited to?
The plug-ins are for photography hobbyists, such as scrapbookers or those just wanting to add a little bit of a spark to their photographs.
How long will it take to receive my plug-in(s) after purchase?
We’re averaging less than 8 hours at the moment. If we’re online when you order, your plug-ins could arrive within a few minutes. You will definitely receive your plug-in(s) within 24 hours of purchase.
Where will you send my plug-in(s)?
We will send your plug-in(s) to your paypal email address. If you'd like them sent somewhere else, please e-mail us before you place your order (or immediately afterwards) with directions of where to send them.
Can I buy your plug-ins for someone else?
Sure, if you'd like to give someone our plug-ins as a gift you may do so. Simply e-mail us with the name and e-mail address of the person you'd like to receive the plug-ins and then place your order as normal. We'll send them their personalised plug-ins by e-mail. We can include a note from you or the gift can be anonymous (eg. Secret Santa).
I've lost my plug-ins, can I get replacements?
Sure. PCs crash, go missing, get stolen, etc. Simply e-mail us with your request and some proof of purchase. We keep detailed records of all purchases so we will be able to match you up and re-send you your purchases.
I’ve paid my money, but my plug-in(s) haven’t arrived. What’s going on?
On a couple of occasions our plug-ins have been marked as SPAM or have not been downloaded from a customer’s mail server to their PC. If you haven’t received your plug-in(s), please look in your e-mail SPAM folder or check with your e-mail provider. If this doesn’t help, contact us immediately.
Can I get a refund?
Unfortunately no. All sales are final as there’s no way to return a plug-in once it’s delivered. Please choose carefully.
Copyright Info.
Our Scrapping Pro plug-ins were developed by Shawware. We retain the copyright. You may not re-sell, duplicate or give this product away.